Order Management Consultant wanted: Apply Here

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Order Management Consultant wanted: Apply Here

AFC – Danone Southern Africa (Pty),a subsidiary of Danone, is looking for Order Management Consultant South Africa (ZA) Bryanston Danone is a global food company holding top positions in healthy food through its four businesses: Fresh Dairy Products, Early Life Nutrition, Waters, and Medical Nutrition. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside!

Job Purpose

To be a service & order consultant who provides order management expertise to Danone Customers(Call Centre)

Specific tasks include:

o Order Capturing / Processing
o Provide Customer Service
o Handle both incoming & outgoing calls
o Transacting in SAP & Genesis tool
o Assist in Maintaining Data accuracy
o Cross sell/upsell of Danone products

Areas of Responsibility

Relationship Management

Internal

o Engage with the service consultants to facilitate prompt feedback to the customer
o Engage with business operating areas (Post Sales & Master data Teams ) to resolve queries
External
o Work closely with EDI Team, to resolve EDI queries

Order Management

Proactive management of daily customer calling list
Ensure the Capturing of Orders is done with in cut off times monitor & manage order transmission deadlines
Managing Customers Product requirements by Validating / Confirming EDI order’s
Ensure 100% accuracy is achieving order quality / quantity
Management order delivery as per the customer’s nominated delivery date
Serve as a second-tier support for service queries related to orders
Ensure data integrity & accuracy by updating relevant customer info through work flow tool
Routine generation of relevant reports
Handling and resolution of external & internal customer queries

Analysis

Analyse and Understand customer ordering trends
KPI trends
Recommend process improvements

Qualification
Grade 12 or Equivalent

Experience
Call centre experience
SAP knowledge
Understanding the Order to Cash process
General business understanding
FMCG knowledge
Time management skills
Reliable transport
Shift work

Personal and Behavioural Traits
Attentive to detail
Team player
Good verbal and written communication
Flexible
Target driven
Work well under pressure

If you need more information about this job, before you apply officially you can contact the recruiter:

Apply Now

Source: Indeed

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