EPG and Quality Assurance Editor needed: APPLY HERE
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 14 million households across 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
Our strength lies in focusing on local language and culture, promoting an entrepreneurial spirit and being powered by a talented and dedicated workforce. By joining our team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
Build its Pay TV and SVOD subscriber base
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employees
Join Africa’s most loved storyteller!
EPG Quality Assurance Editor
(provided by Accenture)
MultiChoice Africa Limited, MultliChoice South Africa, Connected Video, Content suppliers and broadcasters
South Africa, Gauteng, Randburg
Purpose of the Position:
To aggregate, generate and maintain high quality, accurate and relevant programming metadata across all platforms on allocated channels and content.
Key Performance Objectives
Schedule key activities:
Source schedule from channel provider 30 days in advance of broadcast.
Format and data validation of schedules supplied in Excel.
Report back to channels on any format and data errors identified and provide guidance on issue resolution.
Ingest schedules (Synergy, Excel and XML).
Create and assign programme titles.
Research and assign programme types and genres.
Create, link and match episodes to enable series recording functionality.
Edit synopses according to style guide and decoder requirements.
Perform daily updates of schedules based on supplier schedule changes.
Ingest new schedule and compare to existing schedules.
Perform data verification steps.
Sign-off and push scheduled updates to various platforms.
Push schedules to DStv Now, web and decoders for IS20, E36, DTT and OTT.
Operational improvement: suggest improvements to workflows of the EPG department.
Images key activities:
Source images from channel provider 30 days in advance of broadcast.
Verify image size, relevance, appropriateness and resolution.
Check for missing images and feedback to channels.
Proactively manage and escalate issues to EPG Specialist.
Rich metadata enhancement:
Research, determine and assign:
Extended cast information
Additional promotional material, i.e. trailers, images, behind the scenes content
Programme ratings (e.g. IMDB, RottenTomatoes)
Track issues on allocated channels and escalate on fortnightly channel performance report.
Aggregator reports: Track and report on quality of metadata received.
M-Net reports: Track and compile monthly reports on completeness of metadata received.
Analyse and compile reports on synopsis and metadata quality on allocated channels.
Compile on-air and QA incident reports
Ensure schedule readiness for launches i.e. schedule formats are correct, all metadata is present, meets EPG departmental requirements and provide feedback to channel and EPG Specialist.
Provide first-line training on MultiChoice schedule formats to channels.
Check for missing metadata in supplied schedules and escalate to channels.
Liaise with allocated channels regarding EPG data quality and on-air errors.
Liaise with aggregators regarding EPG data quality and on-air errors.
Investigate and provide feedback to query escalations from command centre, content, channels and customer care.
Manage and track time spent on scheduling allocated channels and resolving channel issues.
Document and maintain channel information e.g. channel contacts and special arrangements.
Support to third party VOD: Provide TX details and escalate missing assets to the channel.
Support to other business units: Adhoc writing, editing and proofing.
Quality assure programme metadata for all MultiChoice programming (across the EPG department):
Review and verify correct workflow on allocated channels/platforms in order to avoid customer impact:
Check programme types, PG ratings, themes, loglines, YOR, director and cast.
Check that programme titles are linked to correct language.
Check that episodes have been correctly series linked.
Check that images are correctly assigned.
Rich metadata (extended cast information, keywords, extended synopses, additional promotional material, awards information, cast biographies, programme ratings)
Analyse, investigate and escalate conflicting and suspicious programme metadata across all DStv platforms and channels.
Review synopsis quality to ensure EPG standards are met.
Rewrite synopses for selected channels and content.
Provide editorial support to EPG editors.
Review images for accuracy and EPG standards compliance.
Contribute to departmental SOPs
Perform on-air monitoring on own channels when required
Degree or diploma in languages, media or communications essential
2 years of writing or editing experience in English.
1-year Quality Assurance in media or education.
Experience in Programme Scheduling.
Exposure to the video entertainment industry will be advantageous.
Ability to analyse video entertainment content.
Computer skills: MS Office essential.
Technical Competencies (List the key technical competencies)
Stakeholder relationship management
Excellent English written and verbal communication skills
Ability to re-write /edit copy
Behavioural Competencies (List the key behavioural competencies)
Attention to detail
Flexibility and adaptability
Ability to work under-pressure
Primary Location: ZAF-GT-Randburg
Job Posting: 11-06-2019
Closing Date (Period for Applying) – External: 17-06-2019