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Risk Advisory needed immediately: APPLY HERE

Risk Advisory Academy

Risk Advisory needed immediately: APPLY HERE

Johannesburg, Gauteng

The main purpose of Job

To support the Engagement team in the delivery of services to/at client premises on delegated engagement/project.

Key Performance Areas:

Strategic Impact

Under guidance, supports the delivery efforts of the engagement team in the area of competency
Seeks to understand how to identify prospective sales opportunities

External/ Internal Client Impact

Assists in preparation of client presentations / discussion documentation as directed

Contributes to decisions by engagement team by providing fact-based and pertinent recommendations from research / analysis / client interaction

Operational Effectiveness

Maintains close focus on timelines and accuracy ensuring quality of delivery of the role

within standardised operational requirements and client SLA’s

Understands the context and impact of own role within engagement and conducts work accordingly

Development/ Growth of Team (Detail applicable to role)

Cultivates ability to give effective development feedback both upward and to peers

Maintains own development and knowledge in specialised area

Positive collaboration

Development of self

Budgets/ Profitability

Submits any billing, expense claims and timesheets on time

Allow for timeous billing, accurate WIP forecasts

Specialised Competencies

Key differential for TOA Senior Consultant, Consultant and Junior Consultant relates to years’ experience and targets as agreed per financial year in relation to (1) Winning Business (2) Selling of awareness material and (3) Referrals/Cross Selling of new business to other RA/Deloitte Business Areas.

Winning business in line with target set for relevant financial year

Selling of awareness material in line with target agreed upon for relevant financial year

Referrals / Cross Selling of new business to other RA/Deloitte areas

Client Retention – Regular engagement with clients per ISO requirements. Advising clients of changes or services which may impact/benefit their hotline facility. Attention to and resolution of client queries. Engagement with operations team to enhance client experience or remedy concerns. Escalation of client concerns where necessary to management

Adherence to TOA controls, procedures and requirements.

Compliance with the firm’s risk and independence policies and regulatory requirements

Growth in net fees against set financial targets is achieved

Client retention

Positive feedback from management/superiors

Leadership Capabilities

Living our Purpose – Builds own understanding of our purpose and values; explores opportunities for impact

Influence – Actively focuses on developing effective communication and relationship-building skills

Performance drive – Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction – Understands how their daily work contributes to the priorities of the team and the business

Talent development – Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Competitive edge – Brings a fresh perspective and challenges Deloitte to think differently

Inspirational leadership – Demonstrates awareness of strengths, differences, and personal impact to motivate others

Qualifications:
Minimum Qualification

Degree / Diploma

Desired Qualification

Postgraduate qualification (relevant to Service Area / Business Management, etc.) (B Com Marketing)

Minimum Experience:

1-year previous experience within the ‘services industry’ with a strong focus on client retention/sales & marketing.

Proven experience in building client relationships at an operational level

Desired Experience

2 years of working experience within the function in a client-facing role (preferably)

Marketing experience (preferably).

Graphic designing experience (preferably).

Call centre solution selling experience (preferably)

Sales experience

Apply Now

Source: Indeed

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