Risk Advisory needed immediately: APPLY HERE
The main purpose of Job
To support the Engagement team in the delivery of services to/at client premises on delegated engagement/project.
Key Performance Areas:
Under guidance, supports the delivery efforts of the engagement team in the area of competency
Seeks to understand how to identify prospective sales opportunities
External/ Internal Client Impact
Assists in preparation of client presentations / discussion documentation as directed
Contributes to decisions by engagement team by providing fact-based and pertinent recommendations from research / analysis / client interaction
Maintains close focus on timelines and accuracy ensuring quality of delivery of the role
within standardised operational requirements and client SLA’s
Understands the context and impact of own role within engagement and conducts work accordingly
Development/ Growth of Team (Detail applicable to role)
Cultivates ability to give effective development feedback both upward and to peers
Maintains own development and knowledge in specialised area
Development of self
Submits any billing, expense claims and timesheets on time
Allow for timeous billing, accurate WIP forecasts
Key differential for TOA Senior Consultant, Consultant and Junior Consultant relates to years’ experience and targets as agreed per financial year in relation to (1) Winning Business (2) Selling of awareness material and (3) Referrals/Cross Selling of new business to other RA/Deloitte Business Areas.
Winning business in line with target set for relevant financial year
Selling of awareness material in line with target agreed upon for relevant financial year
Referrals / Cross Selling of new business to other RA/Deloitte areas
Client Retention – Regular engagement with clients per ISO requirements. Advising clients of changes or services which may impact/benefit their hotline facility. Attention to and resolution of client queries. Engagement with operations team to enhance client experience or remedy concerns. Escalation of client concerns where necessary to management
Adherence to TOA controls, procedures and requirements.
Compliance with the firm’s risk and independence policies and regulatory requirements
Growth in net fees against set financial targets is achieved
Positive feedback from management/superiors
Living our Purpose – Builds own understanding of our purpose and values; explores opportunities for impact
Influence – Actively focuses on developing effective communication and relationship-building skills
Performance drive – Understands expectations and demonstrates personal accountability for keeping performance on track
Strategic direction – Understands how their daily work contributes to the priorities of the team and the business
Talent development – Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
Competitive edge – Brings a fresh perspective and challenges Deloitte to think differently
Inspirational leadership – Demonstrates awareness of strengths, differences, and personal impact to motivate others
Degree / Diploma
Postgraduate qualification (relevant to Service Area / Business Management, etc.) (B Com Marketing)
1-year previous experience within the ‘services industry’ with a strong focus on client retention/sales & marketing.
Proven experience in building client relationships at an operational level
2 years of working experience within the function in a client-facing role (preferably)
Marketing experience (preferably).
Graphic designing experience (preferably).
Call centre solution selling experience (preferably)