Sales Administrator Agent or Sales Call Centre wanted: Apply Here

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Sales Administrator Agent or Sales Call Centre wanted: Apply Here

Company
Bayport Financial Services

Reference #
BAYR1071

Published
26/04/2019

Contract Type
Permanent

Salary
Market Related

Location
Sandton, Gauteng, South Africa

Introduction
To meet and exceed the minimum key performance areas and set monthly sales targets, delivering on follow up, submission volume and quality conversion call quality based on the administration of call centre and digital products, mainly, but not limited to Loan, Insurance and RoadCover

Job Functions
Administration,Call Centre

Industries
Financial Services

Specification
Technical Competencies:
Computer Literacy
Demonstrate the required knowledge and skills associated with operating a Personal Computer.

Language proficiency – English
Communicates clearly and concisely in English. This includes both the verbal and written mediums.

Client Interaction, Handling & Education (telephonic & face to face)
Demonstrates the ability to telephonically deal with clients and handle the diverse spectrum of client interactions effectively. In addition, is able to deal with a variety of client types and moods.

Client Retention
The ability to interact with a client to successfully enable the retention of said client.

Client Service
Delivers a positive client service experience.

Use of Specific Operational IT Systems
Demonstrates the successful use of internal proprietary systems that enable business operations.

Quality Assurance (QA)
Delivers error free outputs and deliverables. Demonstrates an understanding of QA as a discipline.

Products & Services
Demonstrate an in-depth knowledge of the organisation specific services and products. Discourses clearly and easily on all products.

Behavioural Competencies:
Communication Skills
The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication.

Initiative
Demonstrates the ability to assess and initiate things independently.

People & Team Working
Demonstrate the ability to work co-operatively and build productive relationships with people and teams within the organisation and outside the organisation in order to understand business requirements.

Integrity
Demonstrate the ability to act ethically and with integrity in all and every situation and while engaging with clients, peers and subordinates. Demonstrate the quality of being honest and having strong moral principles

Time Management & Organisation
The ability to manage one’s own actions in such a manner that the planned or desired result is achieved within the given time and according to the correct quality. The ability to organize one’s work in a logical manner.

Multitasking
The ability to perform more than one task, or activity, over a short period of time.

Accuracy/Attention to detail
The ability to calculate and complete any and all work at an acceptable level of accuracy. Be able to consistently pay attention to the detail of the work completed.

General Administration Skills
Demonstrates sound general office administration. Identifies and organises resources needed to accomplish tasks; manages time effectively.

Interpersonal Skills
The ability to interact and socialize on a personal level with those we come into contact with.

Influencer/Influencing
Demonstrate the ability you adopt a range of strategies to persuade/convince others to agree/accept your own expressed point of view, activity or products in order to gain acceptance and commitment to the proposed notion.

Analytical Ability
Demonstrate the ability to visualise, articulate, and solve both complex and uncomplicated problems and concepts and make the appropriate and most sensible decision based on provided or researched information.

Requirements
MINIMUM QUALIFICATIONS
Grade 12 or NQF level 4 equivalent

DESIRED/ PREFERRED REQUIREMENTS
Microsoft office

EXPERIENCE AND KNOWLEDGE

MINIMUM REQUIREMENTS
2 Years Outbound telesales or Admin experience

DESIRED/ PREFERRED REQUIREMENTS
Admin experience advantageous
Previous experience in loan sales an advantage
Proven track record of exceptional performance
Ability to work additional hours when required to ensure targets are achieved Inbound call centre experience will be advantageous

INDUSTRY EXPERIENCE
Analytical
Strong customer focus
Business communication skills

Apply Now

Source: Indeed

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