Sales Team Leader wanted: Salary R15 000 to R18 000 Per Month
Employer: O’Dwyer Personnel
A leading omni-channel retailer, is for the ideal candidate who will be responsible for leading, supporting, motivating and developing a team of Telemarketing / Sales Agents, ensuring that key performance requirements and operational efficiencies are a…
A leading omni-channel retailer, is for the ideal candidate who will be responsible for leading, supporting, motivating and developing a team of Telemarketing / Sales Agents, ensuring that key performance requirements and operational efficiencies are achieved in line with the company objectives.
Drive sales objectives and revenue targets
• Maintain productivity standards that are in line with business requirements
• Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is maintained
• Ensure that the departments service level agreements are in place and are achieved
• Ensure all team members have KPA’s and personal development plans in place with clear and tangible goals
• Effective workforce planning ensuring adequate resources are in place to meet departmental objectives
• Identify and manage behaviour in line with prescribed legislation and company policies and procedures
• Assist with the implementation and optimization of projects and assignments
• A relevant tertiary qualification would be advantageous
• Minimum of 5 years’ experience within the Telemarketing / Telesales (Outbound) industry in a Contact Centre environment
• Must have at least 3 years’ experience in leading a team within a target driven environment
• Competent in MS Office packages, particularly MS Word, Excel and Outlook
• Must be available to work shifts, weekends and public holidays
Apply before Sunday, July 14, 2019 – 61 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.