Service Recovery Consultant wanted: Apply Now
About us, purpose, experience and qualifications
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
experience and qualifications
Grade 12 or relevant tertiary qualification.
4-5 Years banking experience.
3 years plus Branch experience
1-3 years Administrative / Support experience
NQF 5 qualification It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable .
Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
Resolve all customer queries efficiently, and within agreed timelines.
Prepare business communication that is of a professional standard
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Follow up with the applicable customer to ensure that the complaint was resolved to the customer’s satisfaction
Manage own development to increase own competencies