Telesales Consultant wanted immediately: APPLY HERE
Reporting to: Business Development Manager
Job Purpose: As a telesales consultant, you will act as a liaison between our business and the customer in order to establish trust, increase knowledge, and drive more telesales for Nimble Group. In addition, the telesales consultant will be responsible for daily cold calling and introducing the Nimble brand to all our prospective clients.
Location: Sandton, Johannesburg
KEY PERFORMANCE AREAS:
Under the management / direction of the Business Development Manager, the Telesales Consultant will have the following responsibilities (including but not limited to):
Manage an existing client base
Provide daily support to clients
Provide monthly feedback reports
Organically grow the customer base through upselling and cross selling
Schedule sales appointments with current and prospective customers
Maintain in-depth product knowledge and educate customers about all our products and services.
Generate and track new leads to continue expanding the reach of the business
Identify innovative ways to introduce Nimble business to all our prospecting clients.
Collaborate with other key industry players to develop and implement new sales strategies
Meet with other associates and telesales consultants to discuss innovative ways to effectively sell to customers
Constantly seek new ways to make products more attractive to current and prospective customers
Demonstrate advanced telesales knowledge, and stay up to date on all company policies and procedures
A matric qualification
A minimum of 1-3 years of experience in a related Sales (business to business) and Customer Service role, telesales experience is preferable
Must be able to deal with technical product information i.e. Business Process Outsourcing and Accounts Receivable Management
MS Office experience at a basic – intermediate level
Working experience on a CRM system would be advantageous
Working experience on the Norman collections system would be advantageous
South African citizen
Credit and criminal clear
Strong presentation and negotiation skills
Ability to effectively communicate with colleagues and customers – both verbal and written
Resilience, persistence, and a willingness to cope with rejection
Excellent organization and time management capabilities
Ability to build strong working relationships both internal and external
Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation
Ability to set high standards and consistently achieve them
Reliable and self-motivated
Ability to use own initiative
Ability to perform effectively when there are pressure peaks
Sets high standards and consistently achieves them
Confident, friendly, and outgoing personality
Customer service-oriented attitude
High degree of accuracy
Thrive as an individual and as part of a team
Monday – Friday: 08h00 until 17h00
NB: Incomplete and late applications will not be considered.
Only candidates who meet the minimum requirements will be shortlisted for interviews. If you do not receive a response within two weeks of the date this position was advertised, please consider your application unsuccessful.
This appointment will be made in line with the Nimble Group Employment equity plan.