Inbound Travel Specialist wanted: Apply Now
Interaction with agents, telephonically and via email.
Planning and designing itineraries for agents.
Handling reservation requests from either e-mail, telephone or fax.
Processing of reservations from quote to finalising including reservations, invoicing, collecting of payment and travel documents.
Professional servicing of company agents.
Selling of company products and services.
Interaction with colleagues, agents and suppliers.
Maximum of 2 working hours turnaround time on all enquiries from time of receiving the enquiry.
Saturday duty on a rotation basis.
Public Holiday duty on a rotation basis.
Backup for colleagues when they are away from the office.
Expanding product knowledge through attending training sessions.
Good knowledge of any of the destinations that the company promotes within South, Southern and East Africa.
Good knowledge of FIT and Groups policies and procedures.
Good knowledge of company Offers.
Working experience in tour operating and general reservations procedures.
Standard of your work must exceed the standard of the property
Good organisational ability
Lateral thinking ability
Communication skills and fluent in written and spoken English.
Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail.
Computer literate with experience with Word, Excel, Power Point and Outlook.
Web reporting portal.
Understanding of travel industry through study or work experience.
Market knowledge and how it operates.
Attention to detail.
Working in an orderly manner to ensure that files can be continued by other consultants when necessary.
Working knowledge of Tourplan, WETU and GDM.
Understanding of quantitative and qualitative data.
Relevant understanding of the Business to create a strategy and making commercial decisions.
Sales process and methodologies.
Sales and Brand representation.
Experiential creativity (crafting experiences).
Teamwork and interpersonal skills.
Conflict management and resolution.
Speed reading and speed typing.
Paperless filing and Database filing and management.
Good organisational ability.
High energy levels needed.
Must be able to ADD VALUE.
Able to travel; flexibility in terms of working hours.
Self-driven; very responsible but fun; passionate about the company.
Proactive, have a sense of urgency and be able to act quickly to resolve problems.
Good interpersonal skills.
Sense of urgency.
Passionate about guest delight.
Diligence and self-motivation to meet deadlines and keep on top of your job.
Willingness/ability to share information and teach and inspire others.
PREVIOUS WORK EXPERIENCE REQUIRED:
Minimum of 3 years of previous tour consulting experience required.