Underwriting Administration wanted immediately: APPLY HERE
Hello… an exciting new opportunity has just become available in our Insure, Trucking area. We are looking to recruit a Team Leader: Underwriting Administration
Actively supervise the underwriting administration team.
Organize day to day operations by establishing priorities, assigning work and scheduling tasks.
Maintain the standards of the underwriting and credit control department thus enhancing the image of Hollard.
Ensure all technical aspects within the underwriting administration team is adhered to.
Operations Management: Ensure that targets and standards are maintained with the processing of new business, endorsements, renewals, and post-loss. Manage compliance with SLA’s.
Reporting: Provide necessary reporting on financial and operational indicators relating to underwriting administration, i.e. daily, weekly operating report, loss ratios, outstanding mail count, motor discount report, renewal comparison report, growth, etc. Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations.
Technical expertise: Ensure that policy transactions (new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately.
Ensure reconciliation and allocation of all premiums received from intermediaries/brokers within the prescribed period.
Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.
Customer service: To ensure that customer service standards are maintained in accordance with service level agreements.
Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
Coaching and support: Providing informal and formal coaching support to team.
Performance Management: Manage the performance and efficiency of the underwriting team and individuals, using KPI’s, standards, huddle, walk the floor, process compliance, service level agreements, policy and procedures as tools and guides.
Risk Management: Surveys and recommendations following underwriting principles. Query broker consultants on business written outside minimum rating requirements. Ensure adherence to credit control procedures. Ensure regular underwriting audits. Ensure reinsurance is in place, where applicable.
Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players.
TCF: Ensure that customers are treated fairly and in the Hollard Way
General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope
Required Knowledge, Experience and Skills:
Sound understanding of commercial and industrial short term insurance with at least 5 years experience (3 years in a supervisory position) including:
Credit control procedure
Legal knowledge (prescription act, insurance act, FAIS)
Reinsurance and treaties
Strong operational management skills
Self-management skills (can organize work, space, time)
Good communication skills (including writing and presentation skills)
Relationship management skills (have the right approach with the right people)
Negotiation skills (internal & external)
Well presented / representative of Hollard’s image
Visibly demonstrate the Hollard values
Min Matric or NQF level 4 equivalent
Bcom Qualification – Advantageous
Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)
Closing date: 18 July 2019
“Applications for this role will be prioritized in line with our transformation objectives as per our Employment Equity Plan”